LaLaport TOYOSU

FAQ

Q1: Is the UnionPay card accepted?

A: Most shops accept this card but some may not. Please ask shop staff for more information.

Q2: Where can I exchange currency?

A: There are currency exchange machines available at the tax counter.
American Dollars (USD), Euros (EUR), Chinese Renminbi (CNY), South Korean Won (KRW), Thai Baht (THB), New Taiwan Dollars (TWD) and Hong Kong Dollars (HKD) can all be exchanged for Japanese Yen (JPY).

Q3: Where can I get information about sightseeing or transportation?

A: The JTB/TOKYO TOURIST INFORMATION CENTER TOYOSU located on the first floor.

Q4: Is assistance available in languages other than Japanese?

A: Unfortunately, our support staff members only speak Japanese. Please contact the multi-language call center for service in other languages.

Q5: Are credit cards accepted?

A: Yes. Major credit cards are accepted. Please ask at the shop whether your credit card is accepted or not.

Q6: Are baby strollers available?

A: Yes. Baby strollers are available for use free of charge at the information desk.

  • Baby stroller numbers are limited
  • Advance reservation of baby strollers is not available. Please ask at the information desk for more details

Q7: Is TAXFREE shopping available?

A: TAXFREE shopping is available at a number of shops. Click here for more details.

Q8: Is there a drugstore in the mall?

A: Yes. HAC Drug is located on the first floor.

Q9: Is there a place for boarding/disembarking from large buses?

A: Passengers may board and disembark from large buses at the first floor central entrance. After passengers disembark, large buses must be parked in the temporary parking lot.

Q10: What shops are there in LaLaport TOYOSU?

A: There are a large number of major shops in LaLaport Toyosu, including UNIQLO, Muji, Tokyu Hands, YO-KAI WATCH, YOROZ MARK and many more.

 

Toyosu
2-4-9 Toyosu, Koto-ku, Tokyo, 135-8614
Inside Japan: 0120-355-231
Outside Japan: +81-3-5927-9321

Copyright Mitsui Fudosan Retail
Management Co., Ltd. All Rights Reserved.